Refund policy

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

- Good is broken; or

- Good does not match description.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Only defective or damaged keychains may only be exchanged if returned within 14 days of the original dispatch date. Please send us the photo of proof (damages or defects by e-mail address hi@pimpmykey.co.uk prior returned. We will not charge you delivery charges on the replacement products we send to you.